Guest Messaging
Scarlet Connect’s AI-powered guest journey platform enables proactive communication with guests before, during, and after their stay to ensure for an exceptional hotel experience.
START THE 5-STAR EXPERIENCE BEFORE THE GUEST CHECKS IN
Pre-arrival text messaging
Take charge of the guest experience and set the tone so your team is prepared before the guest arrives. Sending this communication 24 hours prior to check in gives your staff time to prepare for any guest request.
HELP YOUR STAFF HELP YOUR CUSTOMERS
In-house communication
Initiate A text shortly after check-in to make sure the guest accommodations are satisfactory. Communicate with guests to resolve any issues in-house with a prompt and professional response.
WOW YOUR GUESTS FROM START TO FINISH
Enhanced guest experience
Enhance the guest experience by proactively resolving guest needs, promoting property amenities, and inspiring positive reviews.
